Privacy Policy

We, Transrail Lighting Limited, as data fiduciary are committed to safeguarding the personal data of our website visitors (“Data Principals”) in compliance with the Digital Personal Data Protection Act, 2023… Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Collection of Information

We may collect, store and use the following kinds of personal information:
Information about your computer and about your visits to and use of this website (including your name, email, phone, address, IP address, geographical location, browser type and version, operating system, device identifier, referral source, length of visit, page views, and website navigation)
Information that you provide to us for the purpose of registering with us
Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
Any other information that you choose to send to us

Lawful Basis & Consent

Processing will be carried out on lawful grounds such as recipient/ user’s consent, contractual necessity, compliance with law, or other legitimate purposes permitted under the Digital Personal and Data Protection Act 2023 (“Act”).

Consent will be free, specific, informed, and unambiguous. recipient/ user may withdraw consent at any time through our grievance channel, and withdrawal will be as simple as giving consent.

Using Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information:

To operate and administer the website
To improve your browsing experience by personalizing the website
To send you general (non-marketing) commercial communications
To send you email notifications which you have specifically requested
To send to you marketing communications relating to our business by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
To deal with enquiries and complaints made by or about you relating to the website
Conducting analytics, research, and statistical reporting.
Ensuring compliance, security, fraud prevention, and audit.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Disclosure of Information

We may disclose information about you to any of our advisors, affiliates, subsidiaries, employees, officers, agents, suppliers, vendors or subcontractors as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:

To the extent that we are required to do so by law
In connection with any legal proceedings or prospective legal proceedings
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling
With regulators, auditors, or law enforcement authorities where legally required.
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information

Except as provided in this privacy policy, we will not provide your information to third parties without your explicit consent.

Retaining Personal Information

This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Upon withdrawal of consent or expiry of purpose, data will be erased unless retention is required for legal claims, regulatory compliance
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

To the extent that we are required to do so by law
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
If we believe that the documents may be relevant to any ongoing or prospective legal proceedings in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Security of Personal Information

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information and to protect data from unauthorized access. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

International Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction. You expressly agree to such transfers of personal information.

Data Breach Response

In the event of a breach:

Transrail will notify the Data Protection Board of India within the statutory period
Affected Data Principals will also be informed promptly, with mitigation steps explained.

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognize you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Third Party Websites

Our website includes hyperlinks and details of, third party websites. We have no control over, and are not responsible for, content, the privacy policies and practices of third parties.

Policy Amendments

This Privacy Policy may be amended and updated periodically and without prior notice to you to reflect changes in law, technology or our business practices. When changes are made to this Policy it will be posted to the website and the “last updated” date at the top of this policy will be revised. We also encourage users to periodically check this Policy to understand how we protect and use your information.

Grievance Redressal Mechanism

In accordance with the provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), Transrail has established a transparent and time-bound Grievance Redressal Mechanism to address any concerns, complaints, or grievances relating to the processing of User;s personal data.

Filing a Grievance

If User has any concern or complaint regarding the collection, storage, processing, or disclosure of their personal information, they may submit a grievance in writing by email or post to the Grievance Officer using the contact details provided below.

User’s grievance should clearly state:

User full name and contact details (email ID, phone number, and postal address);
A clear description of the grievance or concern; and
Supporting documents or evidence, if any.

Process of Resolution

Acknowledgement:
We will acknowledge receipt of your grievance within 24 (twenty-four) hours of receipt.
Review and Investigation:
The Grievance Officer will review User’s complaint, verify relevant records, and may seek additional details, if necessary. An internal investigation shall be conducted in an impartial and confidential manner.
Resolution:
A final response shall be provided to User within 7 (seven) working days from the date of receipt of the grievance, in compliance with the DPDP Act, 2023.
Escalation:
If User is not satisfied with the response received, User may escalate the matter to the Data Protection Board of India, established under the DPDP Act, 2023, for further redressal.

Grievance Officer Contact Details

Email: cs@transraillighting.com
Phone: +91 22 61979600
Postal Address: 501 A, B, C, E, Fortune 2000, Block-G, Bandra Kurla Complex, Bandra East, Mumbai – 400051, Maharashtra